We stand behind each and every custom product we sell and take great
pride in our meticulous handcrafted quality. Our products meet the
highest standards of quality and workmanship, and must pass our rigorous
quality inspection process before leaving the factory. We built our
reputation one satisfied customer at a time and we intend to keep it
that way. That's why your purchase should meet or exceed your
expectations. However, if you are not completely satisfied with your
ring, Returns & Exchange are accepted on merchandise within 10 days.
Please read the following instructions for details:
1. * Not for full custom ring, since it is custom made for you only, we can't resell it to other customer, and we confirm each step with you, return is not acceptable if it is no quality issue.
2. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
3. To return an item, you must inform us the reason. We will then provide you with further instructions.
4. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
NOTE: Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 3~5 business days after your package has been delivered for return to be processed.